Apartment maintenance is not only one of the most time consuming exercises but also a thankless job as experienced by the Association members. You have to deal with internal resources such as Housekeeping and Security personnel to make sure that they do their job properly and you also have to make sure that vendors who service your apartments deliver the service with the utmost quality. The lack of knowledge of the inner workings of electrical, plumbing and civil work combined with pressure from residents to resolve issues in the apartment premises can lead to significant cost overruns without the guarantee of the problem not recurring again.
This is where ECARMA comes in with a single minded and obsessive focus on preventive maintenance. We have served apartments as small as 10 flats and as large as 300 flats. Our data driven approach combined with operational expertise helps in avoiding problems before they happen and thereby help in bringing significant cost savings to our customers.
We have detailed below our five primary steps we take to reduce your apartment maintenance costs:
Setup and track all activities - daily, weekly and periodical
This is our first and foremost action whenever we onboard an apartment and it helps in bringing organization and discipline to managing the apartment premises.
Every activity is tracked and multiple reminders are set. A checklist is created for the manager on our internal ECARMA app where the manager is able to execute his duties as well as the tasks to be performed by the apartment resources. A report is generated at the end of the day and sent to our operations team as well as the Association member to keep them abreast of all activities and issues for their apartment
Identify all apartment assets and assess health
This is also part of the on-boarding process where we identify, assess & document every asset inside the apartment premises and assign a health score to each asset.
A health score determines the probability of failure based on the state and age of the asset and the corrective action needed to be taken before the asset fails. The health score is revisited on a monthly basis and updated to update the status of the asset by our quality audit officers
Assess Cost of Operations and find viable alternatives
One of the immediate actions we take is assessing the cost of apartment operations. Based on our analysis of the apartments needs, we recommend optimized solutions for manpower requirements.
This has an immediate effect on the cost component and brings significant efficiency advantages to the operational facet of your apartment
Solutionize every issue before consulting a vendor
Our approach to problem solving is always looking at the long term solution so that there is minimal to zero recurrence of the problem at hand.
For every reported critical or major issue, our operations team visits your premises and assesses the problem to devise a solution which takes into consideration resolution time and cost implications. Once the solution is approved by the Association, our managers oversee the end to end execution of the solution and closely monitor the problem area until a satisfaction metric is achieved.
Create a knowledge base for the apartment
Once we onboard an apartment, we are constantly monitoring the efficiency metrics for the apartment on cost and time.
To help us analyze this, we create a knowledge base for the apartment which contains all the follows:
- SOP’s specific to the services rendered by the apartment
- SOP’s for for each activity in the apartment
- History of all the issues that have been generated in the apartment
- Solutions implemented for the above mentioned issues and the SLA’s association with it
- Payment cycles to vendors and vendor information
- Approval process and Approver information
So why wait, get in touch with us at contactus@ecarma.in or call us at +91 9663165300. Visit us at www.ecarma.in and leave us your contact information. Our sales team will get in touch with you within 24 hours.
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